Terms & Conditions

Master Subscription Agreement / Terms & Conditions

  1. Accepting of Terms

This Master Subscription Agreement (this “Agreement”) contains terms and conditions that govern your purchase of subscriptions to, and use of, the Services (as defined in Section 2 below), and is a contract between Ranniti (“PropBot”), and you or the entity or organization that you represent.

PropBot (Hereinafter Referred to as “Platform”, “Mobile Application”, “PropBot”) is a Website & Mobile-Based Client Communication integration platform owned and operated by Ranniti (Hereinafter Referred to as “PropBot”, “we”, “us”, or “our”)

This document is a legally binding document between Registered or Unregistered User of the Platform (Hereinafter referred to as “You”, “Your”, “User”) and us in relation to the use of the platform and sets forth the terms and conditions by which you may access and use the platform and our related websites, services, applications, products, and content (Collectively, the “Services”)

If you are an individual using the Services for your own purposes: (1) all references to “Customer/Clients/you/your/user” are to you; and (2) you represent and warrant that you are at least 18 years of age or have otherwise reached the age of “majority” where you reside, and that you have the right, power, and authority to enter into this Agreement.

If you are using the Services on behalf of an entity or organization that you represent: (1) all references to “Customer/Clients/you/your/user” are to that entity or organization; and (2) you represent and warrant that you are authorized to act and enter into this Agreement on behalf of that entity or organization.

If you sign up for the Services, then: (a) you are deemed to represent your employer or that entity; (b) your click to accept will bind your employer or that entity to this Agreement; and (c) the term “Customer/Clients/you/your/user” in this Agreement will refer to your employer or that entity.

This Agreement becomes binding and effective on the user upon the earliest of: (1) when you access or use the Services; or (2) when you click an “I Accept,” “Sign up,” or a similar button or checkbox referencing this Agreement.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with our Privacy Policy. Unless otherwise defined in our Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

The terms of this document will be effective upon your acceptance of the same (directly or indirectly in electronic form, by the use of the platform and/or by creating a registered account on the platform (hereinafter referred to as “account”)) and will govern the relationship between you and us for your use of the platform and the services rendered therein.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules framed thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is not published in accordance with the provisions of the General Data Protection Regulation 2016/679 (“GDPR”). Therefore, if you are a resident of the European Union (“EU”), you acknowledge that we do not extend our services to EU territories. Furthermore, we do not represent and warrant to you that we are GDPR compliant.

Please read this document carefully. By using the platform and our services, you indicate that you understand, agree, and consent to this document. If you disagree with the terms of this document, please do not use this platform. You hereby provide your unconditional consent or agreements to us, as provided under section 43A and section 72A of the Information Technology Act, 2000, to access and use the personal information that you have voluntarily provided to us in connection with the use of the platform and the services.

By providing us with Your information or by making use of the Platform and the Services provided therein, You hereby consent to the collection, storage, processing, and transfer of any or all Personal Information (Defined in Our Privacy Policies) and Non-Personal Information by Us as specified under this document and further agree that such collection, use, storage, and transfer of information shall not cause any loss or wrongful gain to You or any other person.

If You are using the Services as an employee, agent, or contractor of a corporation, partnership, or similar entity, then You represent and warrant that You have the authority to sign for and bind such entity in order to accept these Terms of Use.

Your access to the Platform and use of Our Services is also subject to Our Privacy Policy, the terms of which can be found directly on the Platform (https://propbot.in/privacy-policy) and are incorporated herein by reference. You agree that all agreements, notices, disclosures, and other communications We provide to You electronically satisfy any legal requirement that such communications be in writing.

Before You use or subscribe to, and/or begin participating in or using the Platform, We represent and warrant that You as the User of the Platform have or have fully read, understood, and accepted the Terms of Use as updated from time to time without any notice to You. You are advised to review these Terms of Use periodically for any updates. We shall make reasonable efforts to notify You regarding the amendments to the Terms of Use through a notice on the Platform. Your continued access to the Platform and/or use of the Services from the date of the updated Terms of Use shall be deemed to be Your acceptance of the updated Terms of Use. If You do not agree to or wish to be bound by the updated Terms of Use, You may not access or otherwise use the Platform or the Services.

We may, from time to time, release new versions of the Platform or introduce new and additional scope of Services which will be subject to these Terms of Use, and any additional terms of service as may apply to such additional new versions or Services.

  1. PropBot Services

The PropBot Platform facilitates access and usage of a secure and easily accessible virtual software hosted in the cloud, which allows users who have subscribed to our subscription plan to integrate all client communications within a unified platform, utilizing the functionalities provided by various communication APIs. By accepting these terms, you acknowledge and consent to the dependency of the Platform on the services provided by these communication APIs for the delivery of our Services to users. Consequently, any alterations or updates made to the communication APIs may impact our ability to provide the Services, potentially leading to disruptions or limitations. Please note that the Platform has no control over the delivery of services by these communication APIs or their technical configuration.

Services include but are not limited to:

  • Broadcast and Bulk Messaging
  • Unified Communication Channel for Your Team
  • 24/7 Automated Chat Assistance (ChatBot)
  • Detailed Productivity Reports
  1. Conversation Charges:

Conversation charges are determined by the respective API providers that PropBot integrates with. If these providers change or update their pricing, the conversation charges will be adjusted accordingly.

PropBot has no control over the pricing decisions made by these API providers. We reserve the right to change the conversation charges if our providers change their pricing, and we will not be held liable for refunds of PropBot Subscription charges or damages in such cases.

Hence, we suggest users kindly understand the conversation pricing carefully, as mentioned on our website, and subscribe to the PropBot plan only after thoroughly comprehending the conversation costs. It is essential to clearly understand the conversation cost before subscribing to our PropBot plan.

  1. Subscription of Plan:

To avail PropBot Services, the user will sign up and choose an appropriate plan from the subscription plans available from time to time and shall agree to pay the applicable fee as mentioned in the chosen subscription plan (“Subscription Fee”). The Subscription Fee shall be paid by you on a monthly/quarterly/half-yearly/annual basis, within seven (7) days from the invoice date. Your subscription to PropBot Services will renew automatically unless the account is terminated. Payment obligations are non-cancellable, regardless of utilization by you, and except as expressly permitted in this Terms of Use, Subscription Fee paid are non-refundable.

The Subscription Fee does not include any taxes, levies, duties, or similar governmental assessments, including value-added, sales, use, or withholding taxes assessable by any local, state, provincial, or foreign jurisdiction (collectively “Taxes”). You agree to pay applicable direct or indirect Taxes associated with your purchases hereunder, which, to the extent we are legally required to collect the same, will be itemized on the invoice.

The Subscription Fee does not include any charges that the API providers charge for messages or conversations.

Upgrades: You may upgrade between the Subscription Plans. When you upgrade, the new Subscription Fees become immediately applicable. Upon upgrade, the new Subscription Fees for the subsisting month will be charged on a pro-rated basis and shall be payable in accordance with these Terms of Use. Subsequent months will be charged in full according to the new Subscription Fees, and any credits will be adjusted appropriately.

  1. WhatsApp Business API

The User agrees and acknowledges that PropBot has partnered with WhatsApp Business Service Providers to provide the Services through the Platform. The User understands and agrees that the Platform is integrated with the WhatsApp API and that we may share certain Registration Data with WhatsApp. We disclaim any liability caused by the use of the WhatsApp API by You through the Platform. Further, You shall agree to adhere to the following terms and conditions set by WhatsApp for the usage of WhatsApp Business:

You understand and agree that WhatsApp may update its policies, including but not limited to WhatsApp Business Policy, without notice; by continuing to use the WhatsApp Business Products through our Platform after such change, You consent to such changes. You represent and warrant that You are not in violation of the WhatsApp Commerce Policy and do not come under the purview of any of the restricted industries under WhatsApp commercial policy. You acknowledge that WhatsApp Business may add limits to businesses on the number of messages to send per day as per its policy. Further, WhatsApp has the absolute discretion to review, approve, or reject any WhatsApp Message Templates (as defined in WhatsApp documentation) at any time submitted by You.

WhatsApp does not offer a way to be notified when a WhatsApp user has blocked Your sender, or to retrieve a list of WhatsApp users who have blocked You.

Any violation of the WhatsApp policies may lead to the suspension of Your WhatsApp account. WhatsApp has absolute discretion to limit or remove Your access to or use of the WhatsApp Business API and other WhatsApp Business Products if You receive excessive negative feedback, cause harm to WhatsApp or WhatsApp’s users, or violate or encourage others to violate terms or policies, as determined by WhatsApp in their sole discretion. If WhatsApp terminates your account for violations of relevant WhatsApp Business terms or policies, WhatsApp may prohibit You and Your organization from all future use of WhatsApp Business API and other WhatsApp Business Products.

PropBot shall take no responsibility in case of any such violations. Any additional charges arising due to this shall be borne by You.

6. Cancellation & Refund
All monthly, quarterly, yearly, and multi-year subscriptions to PropBot services renew automatically on their respective renewal dates according to the original date of purchase until they are officially cancelled in writing. Customers wishing to cancel their subscriptions may do so at any time by sending a notice to we@ranniti.co.in

Important: PropBot does not offer refunds or credits for partial months or years of service upon cancellation.

Should there be an outstanding amount for more than fifteen (15) days from the initial date of service activation (for new users) or more than one (1) day for instances of auto-renewal, PropBot reserves the right to cancel the subscription.

  1. Intellectual Property Rights

The copyright, database rights, and other forms of intellectual property concerning the PropBot Platform, products, and Services, including all content presented on the Platform such as the Onboarding Guide, Registration Data, text, graphics, logos, button icons, images, audio clips, digital downloads, software, data compilations, and associated technology (“Intellectual Property”), are the property of Ranniti, our affiliates, or licensors. These rights are protected by the laws of India and/or other international jurisdictions. All rights not explicitly granted in these Terms of Use are reserved by Ranniti and our licensors.

The software used on the PropBot Platform is our Intellectual Property and is protected by Indian and international copyright laws.

Within the scope of these Terms of Use and as exclusively allowed by us, we grant you a limited, non-exclusive, revocable, royalty-free, non-transferable, non-assignable, non-sublicensable license to access and use the PropBot Platform and the Services it offers for personal, non-commercial purposes. This license does not allow for any form of redistribution, resale, or commercial use of the PropBot Platform.

You are prohibited from reusing the PropBot Platform’s Services or systematically extracting any part of the content. The use of robots, data mining, or extraction tools for repurposing the Platform is strictly forbidden. Moreover, you are not allowed to publish any material that includes elements of the PropBot Platform (such as our Services and pricing) without first obtaining our express written consent.

The trademarks “PropBot” and any related marks, as well as certain product names displayed on this Platform, are trademarks or registered trademarks owned by Ranniti. Unless expressly permitted in these Terms of Use or with our written consent, you are not authorized to use any of Ranniti’s trademarks or Intellectual Property, either alone or in conjunction with other words or design elements, including but not limited to press releases, advertising, promotional materials, or any media.

The mention of third-party trademarks on this Platform is for identification purposes only and does not imply an endorsement of this Platform or any of its Services. These Terms of Use do not confer any right to use the trademarks of third parties.

  1. Representations and Warranties

You represent and warrant that:

  • You possess full capability and competence to engage in these Terms of Use and have the entitlement, authorization, and capacity to participate in and be bound by these Terms of Use. Moreover, you agree to adhere to the terms and conditions outlined herein.
  • You will not exceed the intended functionality of the Services.
  • You will not attempt to access the Services, networks, servers, or computer systems linked to the Services without proper authorization.
  • You will not use the Services in any manner that could cause damage or impairment to either the Services themselves or the underlying systems and security measures.
  • You will not engage with the Services in an unlawful manner or in a way that promotes or condones illegal activities, such as copyright infringement or data theft.
  • Without our explicit consent, you will not exploit any intellectual property related to the Services, whether owned by us or by third parties, for personal or commercial gain.
  • You will not modify, adapt, translate, or reverse engineer any portion of the Services or create any derivative works that closely resemble the Services.
  • You commit to informing us promptly if your Mobile Contact Number is listed on the Do Not Disturb/National Consumer Preference Register List of the Telecom Regulatory Authority of India (“TRAI”), subsequent to the Primary Registration.
  • You understand that any communications received from us on your Mobile Contact Number are part of the Services and are not unsolicited.
  • You will refrain from taking any actions or neglecting to take actions that could lead to liability on our part or cause a disruption or cessation of services from our Internet service providers (ISPs), partners, suppliers, contractors, or vendors.
  1. Limitation of Liability

Under no circumstances will PropBot, our affiliates, licensors, or any agents, employees, officers, directors, corporate partners, or participants associated with PropBot be held liable for any direct, indirect, incidental, consequential, special, or exemplary damages that may arise in connection with your use of or inability to use the platform. This includes, but is not limited to, any potential loss of profit, loss of goodwill, loss of opportunity, or any loss of data experienced by you. Even if you have been advised of the possibility of such damages, the aforementioned parties shall not be held accountable.

PropBot shall not be held liable for any loss or damage incurred by you for various reasons, including but not limited to: your reliance on the completeness, accuracy, or existence of any advertising; any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the service; any changes made to the services by us; any permanent or temporary cessation in the provision of the services or any features within the services; the deletion, corruption, or failure to store any content and other communication data maintained or transmitted through your use of the services; your failure to provide accurate account information; or your failure to keep your password or account details secure and confidential.

We will not be held responsible for any damage that could have been avoided if you had followed our advice to apply a free-of-charge update or if the damage was caused by your failure to correctly follow installation instructions or meet the minimum system requirements recommended by us.

You are responsible for any mobile charges that may be incurred during your use of our service, including text-messaging and data charges.

To the fullest extent permitted by law, any dispute you have with any third party arising from your use of the services is between you and that third party. You irrevocably release PropBot and our affiliates from any and all claims, demands, and damages of every kind and nature, arising out of or in any way connected with such disputes.

  1. Force Majeure

PropBot shall be relieved of all our responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond our reasonable control. This includes, without limitation, acts of God, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labor disputes, riots, civil disturbances, shortages of labor or materials, epidemics, pandemics, lockdown (whether local, state, or national), natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any other reasons beyond our reasonable control.

  1. General

All notifications to PropBot must be made via email, and for all communications to be deemed valid, you must provide such notifications to us via the email address specified for this purpose. Correspondence to you will be sent to the email or postal address you have provided us.

A waiver regarding our rights or remedies under these Terms of Use will only be considered valid if it is in written form, executed by a duly authorized representative of PropBot, and pertains exclusively to the specific circumstances for which it is granted. Our failure to exercise or enforce any right or remedy under these Terms of Use shall not be construed as a waiver of such right or remedy and will not prevent any future exercise or enforcement of these rights or remedies. The exercise of any right or remedy, in whole or in part, shall not limit or restrict the exercise of any other right or remedy.

These Terms of Use, along with the Privacy Policies referenced herein, form the entire agreement between the parties concerning the subject matter.

Headings within these Terms of Use are provided for convenience only and have no legal or contractual significance. The terms “including” and “includes” are to be interpreted as “including without limitation.”

The clauses of these Terms of Use are designed to be interpreted cohesively and in alignment with applicable laws, including those relevant to the user’s jurisdiction, to the fullest extent permitted by law. Each clause is independently enforceable, and the invalidity of one will not affect the validity of others. Should any clause be deemed invalid or unenforceable, it will be modified to the extent necessary to make it valid and enforceable, while the remaining clauses will remain in full effect.

By agreeing to these Terms, you acknowledge that no employment, contractor, agency, or partnership relationship exists between you and PropBot, except as expressly stated in these Terms of Use.

These Terms of Use and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) are to be governed by and construed in accordance with the laws of India. You agree to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, for the resolution of any disputes or claims associated with these Terms of Use.

12. Contact Us
If you have any questions or suggestions about our Terms and Conditions, please feel free to reach out to us at we@ranniti.co.in